Shipping

1. Processing and Delivery Time:

• Items are shipped every Friday, except on public holidays or unforeseen circumstances.
• If you select express shipping, your order will be shipped the next business day, unless specified otherwise.

2. Shipping Methods and Costs:

• We offer standard shipping and express shipping options.
• Shipping costs are calculated based on the weight, size, and destination of your order.
• The shipping costs will be displayed at the checkout before you complete your purchase.

3. Tracking:

• Once your order is shipped, you will receive a shipping confirmation email with tracking information.
• You can track the progress of your shipment using the provided tracking number.

Returns

1. Eligibility:

• Due to the nature of our products, returns are generally not accepted for change of mind.
• However, if you receive a damaged item or if there is a variation from what was indicated on the product page, we will gladly accept returns.

2. Damaged or Incorrect Items:

• If your order arrives damaged or there is a variation from what was indicated on the product page, please contact us within 48 hours of receiving the order.
• To initiate a return, please email us at hello@novembersfavourite.com with your order number, a description or photo of the issue, and your preference for a refund or replacement.
• We will assess your circumstance and provide further instructions on returning the item.

3. Refunds and Exchanges:

• Refunds will be issued for eligible returns once we receive and inspect the returned item.
• If a replacement is available, we will ship it to you at no additional cost.
• In some cases, store credit may be offered as an alternative to a refund.
• We reserve the right to deny a refund or exchange if the returned item is damaged due to misuse, improper care, or if it does not meet the eligibility criteria.

4. Contact Us:

• If you have any questions or concerns regarding returns or refunds, please contact us at hello@novembersfavourite.com.
• We will do our best to assist you and find a satisfactory resolution.

It is important to review and understand these policies before making a purchase.